Version 2026-09-19. You may save these terms. Updates do not remove rights under earlier contracts.
Sower IT, Kobiałka 2b, 03-044 Warsaw, Poland; tax ID (NIP) 5242732198, REGON 383552530. Support, complaints, withdrawal and privacy: kontakt@sowerit.pl, +48 690 753 842. Include “Tailumi” in your message.
Tailumi provides a virtual dog or cat, care, bonding, play, environments, achievements and an optional club. Gallery companions and basic care are free. Your companion does not die because you are absent. Memory mode keeps a gentle presence and photographs without gameplay pressure.
You need a device meeting the requirements in the relevant App Store or Google Play listing. The 3D view requires WebGL2. Saving and recovering rewards, level and collections, AI, club, spending leaves and purchase operations require internet access. Basic care and personal photos remain available offline. Step counting is optional and requires system support and permission. Performance varies by device.
Upload only animal photographs you have the right to use. Do not upload unlawful content, unrelated documents, unnecessary sensitive data or other people's images without an appropriate basis. Do not use abusive aliases, automate rankings, evade limits or tamper with payment verification. Report abuse to the contact address with the alias and a description.
Purchases must be made by someone entitled to use the store account and enter the contract. Minors need a legal representative's permission where required. A store content rating does not replace contract rules.
We interpret coat colors and distinctive features using your photos and an available animated model. The result is stylized; we do not promise an exact copy or a numerical likeness percentage. Image quality, lighting, visible features and available anatomy affect the result. Uploading an image alone does not start a paid operation: you explicitly request matching.
When offered in the store, a personalization includes one companion and up to two refinements before accepting it, as described in the offer. Failed delivery must not require buying the same unused entitlement again. Technical outages or safety limits may delay work; the app should show the status and a retry or support route.
Products may include packs of 300, 1,000, 2,300 and 4,200 leaves, plus companion personalization. Purchases are one-time, with no subscription. The store shows the binding localized price including taxes and product information before confirmation. Apple App Store or Google Play handles payment. You may cancel before completing the system purchase confirmation.
A shop labeled “test purchases” is a demonstration: no money is charged and no actual leaves or AI credits are granted. Simulated success is not proof of purchase. Paid offers work only after store products and verified transaction processing are enabled.
An entitlement is delivered after the store transaction is verified. Pending transactions are not delivered purchases. Repeated processing of the same transaction does not grant value twice. Purchased leaves do not expire and cannot be exchanged for money or spent outside Tailumi. They are not a payment instrument. Item costs are shown before confirmation.
Purchases belong to a purchase account. Save the provided recovery method. Restore and account recovery recover remaining entitlements; they do not re-grant previously spent leaves. One .tailumi backup contains account recovery access, companions, models, photos and album. Current progress and entitlements are retrieved from the server for the recovered account instead of counters in the file. Cross-platform availability depends on supported integrations; we do not promise automatic synchronization of all gameplay.
Consumers generally have 14 days to withdraw from a distance contract. Excluding withdrawal for paid digital content requires all applicable legal conditions, including express prior agreement, appropriate information and acknowledgement, and contract confirmation. Merely clicking, starting generation or reading terms does not remove the right. Tailumi does not impose a blanket “no refunds” rule.
You may request a refund through the purchasing store or contact us about a problem. The refund route depends on the store's role and procedures without limiting mandatory consumer rights. After a verified refund, the associated unused entitlements may be revoked. A refund does not delete private photos.
Optional withdrawal template: “I withdraw from the contract for [product], purchased on [date], order identifier [ID]. Name, contact address, date.” Send it to the provider's email or postal address. You do not have to use this template.
We are responsible for conformity of digital content and services with the contract under applicable consumer law. Send a description, app version, date, product and order identifier, never your card number, password or recovery secret. We respond to consumer complaints within 14 days. Statutory remedies, including bringing the service into conformity, price reduction or withdrawal, apply when their legal conditions are met. Nothing here excludes liability that cannot lawfully be excluded.
Consumers may seek help from a consumer ombudsman, UOKiK or a competent alternative dispute-resolution body. Exercising statutory rights is not conditional on first exhausting a store process.
See the Privacy Policy. You can export your local household and photos and delete data in settings. Uninstalling does not itself request server deletion or a store refund. Before replacing your phone, save one .tailumi file in Settings > Backup and recovery. Recover everything uses that file to restore account access, companions, models, photos and album; current progress and remaining purchase entitlements are retrieved from the server. Recovery requires an internet connection.
You may use the app and bundled assets personally under these terms and applicable store rules. This does not license resale or independent redistribution of bundled models and textures. Rights to your photographs remain with their owners; you authorize only processing and display needed for the requested service.
We communicate technical, security and legally required changes according to their significance. Material changes to paid services must comply with applicable law and cannot arbitrarily remove acquired rights. Polish law applies without removing mandatory consumer protections in your country of residence. Equivalent rights apply to sole traders where legislation requires them.
Participation is optional. A friend's code can be saved once within the account's first 7 days, without self-referral. After completing four daily rituals and returning to care at least 24 hours later, both participants receive 50 leaves each. Each inviter can accept up to 10 invitations per rolling 30 days; availability is checked before accepting a code. Rewards require server confirmation and collection for your own companion. They have no monetary value and require no purchase, store rating, public post or access to contacts.
An additional generation campaign for 10 qualifications applies only when explicitly offered with a funded pool and terms before participation. Without that information, invitations award leaves only. A promotional generation provides one initial result once per account, without the two refinements of a store package; it is not an Apple transaction. Disabling a campaign does not remove an already granted entitlement.
A weekend visit runs from Saturday 00:00 to Monday 00:00 UTC; the app displays the deadline in the device's local time zone. One completed care action during the visit lets an account keep one memento and receive 20 leaves. Ending the visit does not remove collected mementos. Memory mode does not participate in reward or streak pressure.