Contact Sower IT at kontakt@sowerit.pl. Tax ID: 5242732198. We accept support and complaint requests in English and Polish. We may use translation to help with other languages.
In the app, open Settings → Account and saved progress → Restore purchases. On a new phone, first recover your account using your saved recovery file. Wait for a pending payment to be confirmed by Apple or Google. Do not buy the same pack again to resolve a failed confirmation.
For assistance, tell us your app version, device system, product, approximate date and a description of what happened. If needed, provide the store order reference privately. Never send your card details, account token or purchase recovery secret. A complaint can also be sent by post. We respond to consumer complaints within 14 days. Statutory rights and the relevant store's refund process remain available.
Send an email to request account deletion. You do not need to install or reopen the app. State that you want your Tailumi account, saved progress and server models deleted. Include your account identifier if you have it, or describe a purchase that will help us locate the account. We will arrange proportionate ownership verification; do not send your recovery secret.
Deletion revokes account access and removes saved progress, associated server models and personalization data. Purchased leaves and remaining personalization rights become inaccessible. Deletion does not automatically refund payments; contact us separately about a complaint or use your store's refund process. Legally required transaction records and limited records needed for settlement, fraud prevention and claims are retained for applicable statutory periods. In-app AI reports expire after 90 days.
You can also export or delete your account and saved progress in Settings → Account and saved progress → Account data and deletion. Local companion appearances, albums and photos are separate: delete them through Settings → Delete data and start again. Copies you made in Files or another storage service need to be removed there separately.
For deletion of a club profile, a pending photo job or other data you cannot reach in the app, contact us with the relevant alias or context. Do not attach more photos just to identify a deletion request. Our Privacy Policy explains retention, processing and your rights. The Terms describe the service and purchases.